How can we help?
Common questions
My code never arrived. Was I charged?
No. When the window closes without an SMS, the full amount returns to your wallet automatically.
The service says the number is invalid.
Cancel it from your dashboard for an instant refund, then request a fresh number.
My crypto top-up has not shown up.
Crypto payments credit after one network confirmation, usually within minutes. If it has been longer, contact us with your transaction hash and top-up reference.
Can I get a refund of my balance?
See our refund policy: [POLICY DETAILS].
How do I renew a rental?
Open Rentals, pick the number and choose Renew before it expires.